Refund & cancellation policy
Last updated: May 8, 2026
1. Summary
Every PeakWorth plan starts with a 14-day free trial. You can cancel anytime from the Account page and your card will not be charged until the trial ends. After the trial, subscriptions renew automatically until you cancel.
2. 14-Day Free Trial
- Each new account is eligible for a single 14-day free trial of any paid plan.
- You can use every feature of the plan you selected during the trial.
- You will not be charged during the trial. Your first payment is taken on the day the trial ends, unless you cancel before then.
- You can cancel your trial at any time from Account → Subscription. Cancellation takes effect immediately and no charge is made.
3. Cancellation
How to cancel
Open Account & Settings, go to the Subscription section, and click Cancel subscription. Cancellation is effective at the end of the current billing period — you keep access to the paid features you've been using until that date.
What happens to your data
Your data stays in your account in read-only form on the free Starter tier after a cancellation. You can request a full account deletion at any time by emailing support@peakworth.com — see the Privacy Policy for the deletion timeline.
4. Refunds
PeakWorth is a digital subscription service. Because the 14-day free trial gives you full access to evaluate the product before any charge, paid subscriptions are generally non-refundable for partial or already-billed periods. We still issue refunds in the following cases:
- Duplicate charges or any other billing error caused by us or our payment processor (Stripe).
- An accidental renewal charged within the last 14 days where the account was not used after the renewal date — email us and we'll refund it, no questions asked.
- A charge made on an account that was compromised through no fault of yours, once we have verified the unauthorized access.
- Any refund required by your local consumer-protection law (including, where applicable, EU/UK 14-day distance-selling rights for purchases where you have not used the paid features after the renewal).
To request a refund, email support@peakworth.com from the email address on your PeakWorth account, including the date of the charge and a short description of what happened. Approved refunds are returned to the original payment method via Stripe within 5–10 business days.
5. Annual Plans
Annual plans bill the full year up front at a discount versus paying monthly. If you cancel mid-year, your subscription remains active until the end of the prepaid year and is not prorated. The refund-eligibility rules in section 4 still apply (billing errors, accidental renewals within 14 days where the account was not used after the renewal, unauthorized charges, and required-by-law refunds).
6. Price Changes
We may change subscription pricing in the future. Existing subscribers receive at least 30 days' notice by email before any price increase takes effect, and may cancel before the change applies. See the Terms of Service for the full pricing-change clause.
7. Contact
For any billing, cancellation, or refund question: