Refunds

When we issue refunds, how long they take, and how to request one.

We issue full refunds within 14 days of any charge, no questions asked. After 14 days we still consider refunds on a case-by-case basis — email us and explain what happened.

How to request a refund

1. Email support@peakworth.com from the address on your account.
2. Include the date of the charge (or the Stripe receipt — every charge sends one).
3. A human reads every refund email; we reply within one business day with confirmation and the refund reference.

Timing

Once we issue the refund in Stripe, it typically takes 5–10 business days to land on your card or bank statement. That window is the card network's, not ours.

Last updated 2026-05-01. Need a human? support@peakworth.com.