Contacting support

How to reach a human, what to include, and our response-time SLA.

The AI advisor answers the majority of questions instantly. When it can't — or when you want a human regardless — escalate from any AI conversation by clicking Talk to a human at the bottom of the reply. That routes a ticket into our support inbox along with the full conversation context, so you don't have to re-explain.

Email

You can also write to support@peakworth.com from the address on your account. Including the address on your account lets us look up the right user immediately — please don't screenshot personal account numbers, balances, or transactions.

What to include

• A one-line summary of what you were trying to do (e.g. "connect my Chase credit card").
• What happened instead, ideally with the error message verbatim.
• The approximate time, in your time zone.

Response time

We reply within one U.S. business day. Billing and account-access issues are triaged the same business day they arrive.

Last updated 2026-05-01. Need a human? support@peakworth.com.